Alina Makovska: AI is already in your business. Who is governing it?

A customer asked a company’s chatbot a straightforward question, received a confident and well-written answer, and acted on it. When the customer later came back to claim what had been promised, the company argued that the chatbot had simply made a mistake. That argument did not stand: the company was held responsible. 

This was one of the examples WALLESS Partner Alina Makovska brought to the “DI vadovams” conference, organised by Verslo žinios, while addressing a question many business leaders are now facing: how to govern AI, not just use it. 

Most organisations already have AI somewhere in their business. Far fewer have real oversight of how it is used, what data goes into it, and which decisions it influences. That is where the risks begin – from confidential information ending up in public tools to automated decisions no one can explain or stand behind.  

But the point is not to slow AI down. It is to make it useful. Real value comes when organisations move beyond buying tools and start redesigning how work gets done: what can be automated, where human judgement must remain, and who is responsible. That is what turns AI from a cost into a return.